The Experience Zone is your Competitive Edge - How to Become Unforgettable
Allow me to help you leverage the Experience Economy as the driving force of your business strategy, goals, and excellence in five steps.
1. Create an Identity Statement that permeates every aspect of how the company performs. It will be inspirational, motivational, and instructional.
2. Transform Standard Operating Procedures into experience-based performance art.
3. Cultivate a culture that promotes customer and talent retention.
4. Learn how to innovate ahead of your competitors.
5. Smile all the way to the bank.